Privacy Policy
Privacy STATEMENT
This Privacy Policy sets out the policy of The Common Good Coffee Company PTY LTD
(together “we” or “us”) with respect to the way we obtain, use and disclose information about
you including through our website at www.thecommongoodcoffee.com. We adopt and are
bound by the Australian Privacy Principles (“APPs”) contained in Privacy Act 1988 (Cth)
(“the Act”).
We understand and appreciate that you are concerned about privacy, particularly in relation
to the use and disclosure of Personal Information. We are committed to providing a high
level of privacy in relation to all Personal Information that is collected by us.
This Privacy Policy applies to The Common Good Coffee and not to other companies or
organisations or websites to which The Common Good Coffee is linked.
For the sake of clarity, this Privacy Policy covers Personal Information collected and used by
The Common Good Coffee in relation to any of the following:
- members or prospective members;
- customers;
- suppliers or prospective suppliers; and
- independent contractors or any person who applies to become an employee or
independent contractor;
- employees, except where the use or disclosure is directly related to the relationship
between us as employer and you as the past or present employee and relates to an
“employee record” about you.
YOUR CONSENT
You consent to your Personal Information being used in accordance with this Privacy Policy
by any one or more of the following:
- by providing us with your personal information in relation to a competition, promotional
campaign, requesting a quote, making a complaint or for any other reason;
- by making enquiries about or submitting an application to become a member, employee,
independent contractor
- by visiting our website or participating in an online enquiry
- by visiting any website or social media site established by us, including but not limited to
Facebook, Twitter, Pinterest, Instagram, Google+, Youtube and Linked In (“Social Media
Sites”); and
- by participating in any activity on a Social Media Site including but not limited to entering
competitions, subscribing to our blog, posting, pinning or uploading any material on any
Social Media Site, following, liking and/or commenting on us or anything on any Social
Media Site (“Social Media Activity”).
WHAT IS PERSONAL INFORMATION?
For the purposes of this Privacy Policy, “Personal Information” is information or an opinion
about you as an identified individual or an individual who is reasonably identifiable, whether
or not the information or opinion is true and whether or not it is recorded in a material form.
An act done or practice engaged in by us as an employer that is directly related to an
“employee record” is exempt from the Privacy Act. An “employee record” includes health
information and personal information relating to the:
- engagement, training, disciplining of an employee,
- resignation or termination of an employee;
- terms and conditions of employment of an employee;
- employee’s performance or conduct;
- hours of employment, salary or wages;
- personal and emergency contact details;
- employee’s membership of professional or trade associations or trade union membership;
- employee’s recreation, long service, sick, personal, maternity, paternity and other leave;
and
- employee’s taxation, banking and superannuation affairs.
Having said that, we treat the personal and health information of each of our employees with
absolute confidentiality and strict controls are placed on who has access to such information.
We will not disclose your employee records to any third party other than as permitted by law
or this Privacy Policy without your prior consent. If a request is made in writing from a third
party and you consent to disclosure, we will only confirm or deny information that they have
already received from you.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?
The type of Personal Information collected by us may differ, depending on whether you are
or would like to become a member, customer, supplier, employee or independent contractor.
Generally, the type of Personal Information collected by us includes your name, address,
telephone number, email address, age group and interests.
From our employees and/or prospective employees, we may also collect the following
information: commencement dates, employment status, location, gender, bank account
statements, emergency contact details, qualifications, previous employment details, driver’s
licence numbers, car registration numbers, medical and health information, passports, leave
summaries, wages and salary information, date of birth, superannuation information, tax file
numbers, where relevant visa and immigration information, information relating to
performance and conduct.
From time to time, photos may be taken and used for marketing and promotional purposes
which may include images of businesses, members, employees or employees of members
and/or customers, from which individuals may be able to be identified. As an employee, your
photo may be used within The Common Good Coffee to identify you.
Via Social Media Sites, we may be able to obtain other information about you which may
itself constitute Personal Information or which, when combined with other information, is
capable of identifying you, including photos, videos and any other information that you
include on our Social Media Sites or sites linked to our Social Media Sites (“Other Sites”).
The level of information to which we have access may depend on your privacy settings on
such Other Sites.
In some circumstances, you may deal with us anonymously or using a pseudonym.
However, in most circumstances it is impracticable to do so because if you do not provide us
with the Personal Information that we require or if you provide it in a way that does not
identify you, we are likely to be unable to carry out the services requested by you.
​
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect Personal Information in a number of ways, including:
- from you when you make a general or specific telephone or online enquiry, seek a quote
or order online or via phone, enter a competition, participate in a promotional campaign,
subscribe to our electronic mailing list or lodge a complaint;
- from you when you provide us with such information to us via application forms, customer
feedback forms, business cards, contracts or any other document provided by you to us;
- through analysis of the Social Media Sites conducted by us or by third parties on our
behalf;
- from third parties such as credit reporting agencies, recruitment agencies, insurers and
insurance brokers, health professionals, referees nominated by you, or your
representatives;
- from publicly available sources of information; and
- from our own records.
Through our website we can obtain Personal Information if you send such information in an
email or when you complete an online enquiry.
When you look at our website, we may make a record of your visit. The following information
may be logged for statistical purposes and for the purposes of marketing and advertising to
you:
- your internet protocol address;
- the date and time of your visit to our site;
- the pages that you have accessed and the documents downloaded; and
- the type of browser you were using.
This type of statistical information does not identify you.
Tracking technologies such as cookies may be used on our website to recognise a user’s
browser each time that user visits our site and to track which pages the user visits whilst on
our site. Cookies are pieces of information that a website transfers to a computer’s hard disk
for record keeping purposes. Most web browsers are set to accept tracking technologies
such as cookies. These tracking technologies do not personally identify the user. If you do
not wish to receive any cookies you may set your browser to refuse them. However, your
use of our website may be affected.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We will use your Personal Information for purposes that relate to the operation of our
business and the provision of our services to you.
These purposes generally include:
- supplying our products and services to you;
- providing quality assurance for our products and services;
- responding to your enquiries and feedback regarding our business, our products and
services;
- monitoring the performance of our business
- marketing including email marketing, promotional and educative activities including
keeping you up-to-date with products, services, events, promotions we think would be of
particular interest to you;
- planning, product development or research purposes;
- enforcing the terms and conditions of our engagement with you;
- for the management of our database; and
- ensuring compliance with statutory obligations.
HOW IS YOUR PERSONAL INFORMATION DISCLOSED?
Your Personal Information will be disclosed to us as necessary to facilitate any of the above
mentioned purposes and this includes information of member employees where required to
facilitate such purpose.
We do not and will not rent, sell or otherwise disclose your Personal Information to any other
company or organisation, without your prior consent, where that consent is required by law.
You do, however, consent to our use and disclosure of your Personal Information in the
following ways:
- personal information including but not limited to names, contact details, photos of
employees of The Common Good Coffee may be viewable by members and other
employees via the intranet and other electronic means;
- to a third party where we outsource any of our functions, including but not limited to
development, production and/or printing of advertising and marketing material and
campaigns, including where such material contains photos or video of individuals; mystery
shopping and customer satisfaction surveys;
- of or incidental to a sale of all or part of our business, to prospective purchasers and their
legal and accounting representatives;
- to the general public, for example, via internet when notifying of competition results or via
media when photographs or video are used in advertising material or campaigns; and
- as required by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION VIA SOCIAL MEDIA SITES
By engaging in any Social Media Activity on our Social Media Sites, you agree to and are
subject to the terms and conditions of such Social Media Sites. Any Personal Information
shared by you on Social Media Sites can be disclosed in accordance with the terms and
conditions and privacy policies of such Social Media Sites.
Generally, photos and other material pinned or posted to Social Media Sites will be able to
be viewed by the general public. Such photos and other material may be further shared by
others indefinitely and will be visible by anyone visiting the locations to which the photos or
other material have been shared. You may be able to remove the photos or other material
that you have shared from the location at which you shared it. However, any material that
has been further shared will be out of our control and neither you nor we will be able to
remove it from any such location. We are not responsible for any material that has been
shared.
We reserve the right to remove any photos, comments or other material that is in any way
inappropriate or offensive (in our opinion) from our Social Media Sites.
CROSS BORDER DISCLOSURE
Some programs, software, online tools or Social Media Sites used by us, are based in and/or
housed overseas. For example, Facebook, Linked in and MailChimp are based in the United
States of America. Whilst we do not actively disclose your Personal Information to such
organisations, the use of such programs by us may involve disclosure of your Personal
Information to such organisations overseas. Use and disclosure of your personal Information
by such organisations is in accordance with the terms and conditions and privacy policies of
such organisations.
If you consent to disclosure of some of your Personal Information as described above, we
are not required to take steps as are reasonable in the circumstances to ensure that such
entities do not breach the APPs in relation to the disclosed information. Having been
informed of the possibility that such disclosure may occur, you consent to that disclosure by
undertaking or continuing to undertake the type of activities indicating your consent, as
specified above.
SECURITY
We are committed to ensuring the security of your Personal Information and we will take all
reasonable steps to protect this Information from misuse, interference, loss, unauthorised
access, modification or disclosure, including:
- ensuring the physical security of our premises and databases/records;
- taking measures to restrict access to personnel who need that information in order for us
to be able to provide our products and services; and
- technological measures, such as computer passwords, data back-up, data encryption,
anti-virus software and firewalls.
We will take all reasonable steps to ensure your Personal Information is accurate and kept
up-to-date and relevant for the purposes for which it may be used pursuant to this Privacy
Policy.
Please note that our website does not provide systems for secure transmission of Personal
Information across the internet, except where otherwise indicated. When emailing or
providing Personal Information to us via our website, please be aware that there are risks
involved in transmitting Personal Information via the internet. Our website may contain links
to other websites. We have no control over the privacy practices employed at other websites
and we accept no responsibility for Personal Information provided via unsecured websites.
We cannot provide a guarantee with respect to the security of your Personal Information and
we will not be liable for any breach of security or unintended loss or disclosure of information
due to the website being linked to the internet.
HOW TO UNSUBSCRIBE FROM OUR DIRECT MARKETING
In each email or piece of marketing material that you receive from us, we will endeavour to
attach simple instructions on how you can immediately unsubscribe from our mailing list. In
any event, you can opt out from receiving promotional material by emailing us and asking to
be removed from the mailing list.
HOW TO CHECK OR CHANGE YOUR DETAILS
We will ensure that your Personal Information is accurate, complete and up to date and
relevant to the purpose for which we are able to use your Personal Information.
If you wish to view the Personal Information we hold about you, please send your request to
us by email, mail or fax using the contact details at the bottom of the page. A fee may apply
for such access. If we deny your request for access, we will let you know why.
If you wish to amend the Privacy Information because it is inaccurate, out of date,
incomplete, irrelevant or misleading, or if you wish your Personal Information to be deleted,
please contact us. If we refuse to comply with your request, we will let you know why.
​
CHANGES TO OUR PRIVACY POLICY
From time to time we may decide to amend or update this Privacy Policy. When this occurs,
we will post the new version of the Privacy Policy on our website. We encourage you to
periodically review this Privacy Policy so that you remain informed as to how we are
protecting your Personal Information.
COMPLAINTS
If you believe that we have not complied with our obligations pursuant to the Act, or have a
complaint about the use or disclosure of your Personal Information by us, please contact us.
We will discuss your concerns with you and take action as necessary to address such
concerns. We will endeavour to resolve your complaint as soon as possible. However, the
length of time will depend on the nature and complexity of the issues you have raised.
You will receive an acknowledgement of receipt of the complaint from us within five business
days. We will give you an estimate of how long it may take us to deal with the matter but we
will endeavour to finalise the matter within 30 days.
If we decide that your complaint is justified, we will then decide what action we should take in
response. We will always try to match our response to the nature of your complaint and your
desired outcome, but this may not always be possible.
Some of the things that we may decide to do include:
- take steps to rectify the problem or issue you have raised;
- provide you with you additional information or advice so that you can understand what
happened and how we have dealt with it;
- take steps to change our policies or procedures if your complaint identifies a problem in
the way we are doing things.
It will not always be possible to resolve a complaint to everyone’s satisfaction. In that case,
you might want to escalate the matter to the Privacy Commissioner via an online privacy
complaint form which can be found at:https://www.oaic.gov.au/privacy/privacy-complaints/.
We welcome your questions and comments regarding this Privacy Policy. If you have a
suggestion as to how we may improve our Privacy Policy, please contact us.
How to contact us
Please see the contact details located on the ‘Contact Us’ tab on this website for contact
details.